Frequently Asked Membership Questions
When you’re starting a new adventure, you’re sure to have lots of questions. We'll get many of them answered here, but if yours isn't in the list, please feel free to call us at 1-800-CLIMBUP.
Bring your photo ID and a form of payment (cash, check, Visa/MC) to the front desk and we’ll get you all set up!
Monthly memberships pay a prorated amount at sign up and are billed by calendar month every month thereafter. A credit card or checking account is required for all monthly billed memberships. Changes to your billing account can be requested here.
Yearly memberships are paid in full and expire 1 year from the date of sign up. This discounted rate is only available when paying for the year in full. Yearly memberships are not available at our Maryland facilities.
Family memberships are for couples in a committed relationship and their dependent children. A maximum of 2 adults (18 years old and up) are allowed on a family account and additional children must be under 18. Roommates and adult siblings do not qualify for a family membership.
Family proof, showing that the adults on the membership reside at the same address, must be submitted by significant others in a committed relationship. Married couples and domestic partners do not need to provide proof of address. Proof of address includes: copies of drivers licenses, copies of bills or account statements, or lease agreements and can be submitted here.
Student memberships are for kids under 18 and is also open to full-time undergrad and graduate students.
Students 18 and older must provide student proof to remain at the student rate. New members have 30 days from sign up to provide proof of full time status. Current members changing to the student rate must submit proof and then their rate will be adjusted for their next billing.
If proof is not submitted, the dues will automatically adjust to the individual rate. No refunds will be issued it proof is submitted late.
- 18 years old high school students must Submit a photo copy of your school ID
- Undergrad and Graduate students must submit a screenshot or printout of their full time enrollment (12 units undergrad /9 units for graduate students) that shows their name, the term, the school’s name, and the total units enrolled for the term.
- Submit student proof by emailing the attachment to email@example.com
Please Note: Monthly Student members must submit student proof every September to remain at the student rate. Annual members must submit proof at renewal. If no proof is submitted, the dues will automatically increase to the individual rate.
East Coast Members
Yes! Each individual member may bring up to 2 guests per month and up to 6 guests per calendar year.
Family accounts have 8 guest passes per calendar year for all on the account to share. Maximim of 2 can be used per month. Guest passes reset every January 1 and passes do not accrue. Guest Passes cannot be used when the membership is frozen.
Yes! There are 2 different ways to bring a guest to the gym. Please note that guest passes cannot be used when the membership is frozen.
- Anytime Pass – Each member on the account receives 6 guest passes per calendar year and can use a maximum of 1 per month. These passes do not accrue and reset every January 1. These are tracked on your check in screen, so no need to bring anything extra – just check in at the front desk with your guest! Gear rental is not included.
- Belay Class (Englewood ONLY, coming soon to Golden!) – Need a friend to belay you? … we’ll teach them for free!
Reserve up to two (2) guest spots per day in our scheduled belay lessons. Lessons can be booked through the front desk or via the website at no charge. You must be there to check in your guest at the gym the day of their lesson!
Remember – belay lessons are always free for you! As an added bonus for your guests (and new climbing buddies), gear rental and use of the facility after the lesson is all included!
Yes! To set up a freeze, please submit a request here. Requests are due 5 days in advance of the 1st!
Freezes must begin on the 1st of the month and requests are due 5 days in advance of the 1st. Freezes must last for a minimum of 1 month, and the $10 per month freeze fee will be billed in place of regular monthly dues for the duration of your freeze.
To unfreeze your membership, submit your request here. You can unfreeze today or the 1st of an upcoming month. When unfreezing mid-month, the prorated amount for the rest of that month will be invoiced to your account and billed at your next monthly billing.
Freezes for medical reasons receive the first 3 months of the freeze for free. After that, the $10 per month freeze fee kicks in if the account is still frozen. For more information on medical freezes, please contact firstname.lastname@example.org
Freezes for military deployments are free for the duration of the deployment. Please contact email@example.com to set up a freeze due to military deployment.
Monthly memberships must be cancelled in writing via the online form here. Cancellation requests must be received no later than 5 days in advance of the 1st. Yearly and Prepaid memberships are non-refundable and cannot be cancelled early.
All cancellations take effect on the last day of the month; cancellations cannot be prorated to cancel mid-month. As of the 1st you are committed to that calendar month.
We respond to every cancellation request! If you email or submit a form and haven’t received confirmation within 3 business days, please be sure the email was sent to the correct address then contact us immediately.
Your home gym is either where you sign up for membership or the gym you visit most frequently. Since some of our locations have different membership rates, your home gym determines your monthly/yearly rate.
Life and job changes happen so we keep an eye on gym visits monthly, and your home gym may change if a different location is visited most often for 2-3 consecutive months. Don’t worry though! We’ll reach out to you via email if this is the case, so please be sure your contact information in our system is current.
Moving and want to proactively request a change? Email us at firstname.lastname@example.org and let us know in advance! Please note: refunds will not be issued for retroactive changes.