GriGri2s with serial numbers from 10326 to 11136 have been recalled!
Petzl has discovered that exerting excessive force on the fully extended handle of the GriGri2 can cause internal damage, such that the handle may become stuck in the open position. When the handle is stuck in this position, the assisted braking function is disabled. Failure to control the braking side of the rope will increase the risk of an uncontrolled descent. A GriGri2 with a damaged handle must be immediately retired from service!
As of June 20, 2011, seven damaged products have been returned to Petzl through our worldwide distribution network. Petzl has no knowledge of any accidents resulting from a damaged GriGri 2 handle.
- How do you tell the difference between a GriGri and a GriGri2?
- The GriGri2 has been available on the market since January 2011. If you purchased your device before 1st January 2011, then it isn’t a GriGri2 and so is not affected by this recall for exchange. If you purchased your device after the 1st of January 2011, then compare it with the images published in Petzl’s announcements for this recall for exchange.
- How can I tell if a GriGri2 is included in this recall for exchange?
- GriGri2s with serial numbers from 10326 to 11136 are included in this exchange.
- Where do you find the serial number of the GriGri2?
- The serial number is laser engraved on the body of the product underneath and protected by the folded handle.
- What should I do with my GriGri2 if it is included in the recall for exchange?
- Contact your national distributor by email at firstname.lastname@example.org or by phone at 1-800-932-2978, provide your postal address in order to begin the exchange process.
- Petzl will pay for all shipping costs to complete this replacement.
Please feel free to contact your local Earth Treks or ask at the front desk if you are unsure of your GriGri2s serial number or need assistance contacting Petzl.
For more information: grigri2_public_recall_alert