Few things make us happier than reopening our doors to all you adventurers.
PUBLIC HEALTH ORDER UPDATE (NOV. 19)
We’ve been actively tuned into news and reports from Governor Polis and our county. As some of you may have seen, they updated our tier status to Red. Unfortunately, this means we are adjusting our occupancy and changing up some policies effective, Friday, November 20. Details are below and in your inbox.
- We will be open to members and current punch pass holders only. For now, we will not be accepting day passes, member guest passes, or selling 7-visit passes.
- Reservations will be required to enter the gym at all times. We’re unable to accommodate drop-ins.
- Reservations can be made up to three days in advance and each reservation block will open exactly 72 hours prior (e.g., a 2p.m. Thursday block will open for booking at 2p.m. the prior Monday).
- Come ready to climb — Changing areas, lockers, showers, water fountains and other high-traffic, community areas are closed, and towel service is suspended.
- NEW POLICY: No shows will be charged $20 per missed reservation. Plans change or you get stuck at work? No problem, if you cancel at least two hours before your reservation, you will not be charged.
- Show up whenever you want for your reservation within your time block, no need to show up within 30 minutes of the start. But remember, you still must check-out at the end of the reservation block.
- Looking to climb at the last minute? Check back frequently as we anticipate some cancels around the two-hour window before each block.
Can’t make it? No problem — if you have a reservation and can’t make it, release your reserved spot to another climber by replying to your confirmation email with “cancel”.
Welcome home! Here’s what's new.
Open to members + current punch pass holders
Reservations are required
Physical distance at 6+ feet
Please bring and wear a mask at all times
Cardio zones and weight stations are open
Access yoga + fitness classes online (no classes at the gym)
High traffic areas are closed (lockers, changing areas, drinking fountains, showers, towel service)
Use liquid chalk and/or chalk balls
Help protect yourself and your community from COVID-19 by following these hygiene measures.
- Wash or sanitize your hands frequently. We’ll have hand sanitizer stations located throughout the gym.
- We’re wearing masks at all times and asking you to join us (yes, even when climbing).
- Please practice physical distancing at 6+ feet.
- Please use liquid chalk and/or chalk balls.
- And please, you must stay home if you’re not feeling well, or experience any of these CDC identified Coronavirus symptoms:
- Fever (>100 degrees F)
- Shortness of breath or difficulty breathing
- Muscle pain
- Sore throat
- New loss of taste or smell
Behind the Scenes
The health and safety of our team members and community is our top priority. Here’s what we’re doing behind the scenes:
- We are conducting temperature checks and symptom assessments on team members before every shift.
- We’ve updated our cleaning procedures, including frequent mid-day disinfecting routines.
Check in and out procedures are being used to maintain occupancy limits and contact trace.
Most importantly, we have each other’s backs – our team has sick time and the support of their co-workers if they are feeling under the weather.
Need something from our gear shop? We got you covered! To drop in and shop, please check the ooccupancy meter above, if there is space in the gym, you may drop-in shop as well!
Some of our fave go-tos:
- Liquid chalk
- Climbing snacks
We are very sorry for the continual changes; we know it’s not ideal and we appreciate your patience. To everyone who has reached out with words of encouragement – thank you!
What does gym access include?
Access includes roped climbing areas, bouldering areas, and the cardio and weight zones. Certain areas or rooms may have additional occupancy restrictions. Thanks for your patience and assistance in not crowding tight spaces.
Who is able to use the gym?
We’re open to all members and current 7-visit pass holders.
How do I check in/out?
You’ll check-in at the front desk on your way in. At the end of your climbing session, you will need to check out as well.
You can check-in any time assuming we are under max occupancy. If you will be purchasing a day pass, please note we are not accepting cash at this time – credit cards and mobile payments only.
Are you taking cash payments?
No cash payments for now, at this time we are only accepting cards and digital payments like Apple Pay.
Why do I have to check out?
Checking out at or before the end of your session is extremely important so we have an up to date occupancy count at all times and helps us with contact tracing.
Can I bring my non-climbing child into the gym?
For the health and safety of our members and your children, we are asking you to please not bring your child to the gym with you unless they are climbing. Childcare will not be available. This includes toddlers who are observing and infants. We apologize for the inconvenience.
Can I drop-in? How do I know if there is space for me in the gym to climb or workout?
No. At this point we are no longer accepting drop-ins. Please check back as we hope to return to accepting drop-ins soon!
Is the cardio and free weight area open?
Yes. We just ask that you bring your own towel and that you wipe down the equipment with provided disinfectant before and after you work out. We are also conducting frequent cleanings of this equipment. In addition, there may be slight modifications to available equipment.
Are rentals available?
Rentals are available, but we strongly encourage you to bring your own gear. Liquid chalk will also be available for rent or purchase.
Are lead ropes still available?
We will have very limited numbers of lead ropes available per session so we encourage you to bring your own lead rope to ensure you have easy access to our lead routes. All lead ropes must measure 40M or longer to be used in our facilities.
Why can’t I use loose chalk?
Our understanding of how COVID-19 spreads is constantly evolving, but airborne transmission is believed to be the primary way the virus is spread. By eliminating loose chalk, we are trying to limit airborne dust. Liquid chalk contains alcohol and limits dust. Liquid chalk will be available for rent or purchase.
Am I supposed to wear a mask while climbing or working out?
Yes. We know this isn’t an easy ask of you all, but we’ve made this decision to prioritize the health of our team members and community. Studies show that airborne droplets are the primary driver for spreading COVID-19, so to minimize the risk of the spread of COVID-19, the CDC recommends wearing a mask.
So, we have to wear a mask at all times – what exactly qualifies as a mask?
An acceptable mask is any face covering that covers your mouth and nose. It can be made of cloth/fabric but should not have holes. Wearing a mask protects others by reducing respiratory droplets that are expelled, so a mask should cover snugly around the sides of the face and under your chin to prevent slipping. Masks with valves should not be used as they allow droplets out of the mask, defeating the mask’s one important purpose, protecting those around you. Check out CDC Mask Guidance for best practices.
I am ready to go back to the gym! How do I unfreeze my account and turn on my membership?
Upon your first check-in, your account will be reactivated.
When will I receive my first charge? Will my membership be prorated?
The prorated amount for the rest of the calendar month will be added to your account as of the date of your first check-in. Once you unfreeze, billing resumes on the 1st of the upcoming month, and the prorate amount from unfreezing and the current month will bill on the 1st.
How are March credits being applied?
March credits will be applied to your first billing once you’ve reactivated your account. Credits will also be applied towards any freeze fees which are $8/member/month.
I am not ready to go back to the gym, what do I need to do to freeze my account?
We completely understand. You do not need to take any action, your account was automatically frozen when we closed in March. Freeze fees were waived when we closed through end of October. We resumed billing freeze fees for all frozen members ($8 per member per month) beginning November 1, 2020.
Can we bring friends/family to the gym to observe?
No, unfortunately at this time, we’re limiting gym users to members and 7-visit pass holders. Please check back as we hope to return to allowing friends/family observers soon!
I purchased a Groupon before you closed, now what?
If you already redeemed the class portion of your Groupon, you can check-in as a pass holder. We are also still honoring the waived initiation fee when you choose to become a member. In addition, you can apply your Groupon “dollars” toward a membership immediately. Please contact firstname.lastname@example.org to complete this transaction.
If you have not redeemed your Groupon, we will extend the expiration date and will allow you to book a space in a class as soon as we start offering classes. Please stay tuned.
I made a purchase during your online auction for the Chalk Bag Fund, when can I schedule my class/program?
If you won a private instruction or a course, we will reach out to each auction winner to schedule the class within three months of our reopening date. We have some limitations on providing instruction and classes with county and state COVID-19 guidelines and will work with you within these parameters.
If you won a custom climb or a session with a setter, the route setters will reach out to you directly to schedule your custom climb within three months of our reopening.
How long will these policies last?
Great question and we hear you – these changes and guidelines are not permanent. As we continue to move toward our new normal, we will be guided by and comply with local county guidelines and we will keep members updated via the member newsletter, social media and our website.